These Terms & Conditions governs the manner in which United States Stove Company collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.usstove.com website (“Site”). These terms & conditions apply to the Site and all products and services offered by United States Stove Company.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an orderfill out a formrespond to a survey and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
United States Stove Company collects and uses Users personal information for the following purposes:
- To improve customer service
- Your information helps us to more effectively respond to your customer service requests and support needs.
- To personalize user experience
- We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
- We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To process transactions
- We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To administer a content, promotion, survey or other Site feature
- To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Orders usually process and ship within 3 to 5 business days for instock items.
United States Stove Company gladly accepts returns of any unused products within 30 days from date of purchase for no hassle refund or exchanged. We will not accept returns after 30 days. If an item becomes defective after 30 days, the product warranty will be enforced. All shipping charges for returned merchandise are the responsibility of the customer. Credits will be placed on the credit card used for the original purchases. Allow two to three billing cycles for the credit to appear on your statement.
Returns with no receipt must reference the original order number.
You will need a return goods authorization number(RGA or call TAG). You can contact us for one, by email or via our toll free customer service line at 1-800-750-2723.
Be sure all the return criteria mentioned above are met. Please write the RGA# on the outside of the package and include a copy of your invoice.
Returns without an RGA# on the outside of the package will be refused and returned to you.
There is a 10% restocking fee on all refunded orders (no exceptions). The restocking fee will be waived in the case of exchanges (for product of equal or greater value).
USSC is not responsible for shipping on returns. Shipping charges must be paid by you. Collect shipments will be refused. Shipping charges will only be refunded in two instances: error on our part or damages incurred during shipping. Please insure the product for its full value (if any damage or loss occurs during shipping on returns, we cannot assume liability).
Sales are final on special closeout item orders.
There is no minimum order. However, a $19.40 shipping and handling charge will be added to all orders.
Changes to these Terms & Conditions
United States Stove Company has the discretion to update these terms & conditions at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review these terms and conditions periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of these terms & conditions and terms of service. If you do not agree to these terms, please do not use our Site. Your continued use of the Site following the posting of changes to these terms will be deemed your acceptance of those changes.
If you have any questions about our Terms & Conditions, the practices of this site, or your dealings with this site, please contact us at:
United States Stove Company
227 Industrial Park Road South Pittsburg, Tennessee 37380