RETURN POLICY

We want your return experience to be as simple as possible. Please review the following requirements before returning an item.

Standard Returns

  • Unused products may be returned within 30 days of the purchase date for a refund or exchange.
  • Returns are not accepted after 30 days.
  • If a product becomes defective after 30 days, it will be handled according to the applicable product warranty.
  • Proof of purchase is required. If you do not have your receipt, you must provide the original order number.
  • Special closeout items are final sale and cannot be returned.
  • A 20% restocking fee applies to all refunded orders without exception.
  • Customers are responsible for all return shipping costs.

Shipping Damage

Products damaged during shipping must be reported within two business days of delivery. Our carriers require claims to be submitted within this timeframe, so claims reported after two business days will be denied.

How to Start a Return

Contact our Returns Department:

Once your return is approved, you will receive a Return Merchandise Authorization number (RMA#).

Before shipping your return:

  1. Confirm that your return meets the requirements listed above.
  2. Write the RMA# clearly on the outside of the package.
  3. Include a copy of your invoice inside the package.

Packages received without an RMA# clearly marked on the outside will be refused and returned to you.

Return Shipping

Customers are responsible for all return shipping costs. Collect or cash-on-delivery shipments will be refused.

We recommend insuring your return shipment for its full value. USStove.com is not responsible for products that are lost or damaged during return shipping.

Original shipping charges will only be refunded if:

  • USStove.com made an error with your order; or
  • The product was damaged during its original shipment to you.

Refunds and Exchanges

  • A 20% restocking fee applies to all refunded orders without exception.
  • The restocking fee is waived when exchanging an item for a product of equal or greater value.
  • Refunds will be issued to the credit card used for the original purchase.
  • Please allow two to three billing cycles for the credit to appear on your statement.