United States Stove Company gladly accepts returns of any unused products with 30 days from date of purchase for a no-hassle refund or exchange. We will not accept returns after 30 days. If an item becomes defective after 30 days, the product warranty is enforced. All shipping charges for returned merchandise are the responsibility of the customer. Credits will be placed on the credit card used for the original purchase. Allow 2-3 billing cycles for the credit to appear on your statement.
Returns with no receipt must reference the original order number.
You will need a return goods authorization number (RGA or call TAG). You can contact us for one by email or toll-free at 1-800-750-2723.
Be sure all the return criteria mentioned above are met. Please write the RGA# on the outside of the package and include a copy of your invoice.
Returns without an RGA# on the outside of the package will be refused and returned to you.
There is a 10% restocking fee on all refunded orders, no exceptions. The restocking fee will be waived in the case of exchanges for a product of equal or greater value.
United States Stove Company is not responsible for shipping on returns. Shipping charges must be paid by you. Collect shipments will be refused. Shipping charges will only be refunded in 2 instances: error on our part or damages incurred during shipping. Please insure the product for its full value (if any damage or loss occurs during shipping on returns, we cannot assume liability).
Sales are final on special closeout item orders.
There is no minimum order, however a $19.40 shipping and handling charge is added to all orders.
United States Stove Company
227 Industrial Park Road
South Pittsburg, TN 37380