Tax Credit
LiveZilla Live Help


(0Item/s in basket   Sub-Total: $0.00 Cart

Pellet Stove (5500/5510)

Category: Pellet Stove (5500/5510)
  1. The "A" light is flashing on the control board and the stove isn't feeding any pellets. Why is this?
  2. Can I vent my stove directly into an existing chimney?
  3. My 5500 has a gap around the bottom of the glass, is this normal?
  4. I have two small plates on each side of my burn pot. There is a screw holding each into place. What are they? Should it be open or closed?
  5. The igniter on my 5500M will not light.
  6. Why does the exhaust blower on my 5510 come on and off? Is there something wrong with my stove?
  7. Can I connect a remote thermostat to my 5510? If so, how do I install it and what kind do I use?
  8. Why can't I put my 5510 into manual mode?
  9. What does the Aux. button do for my stove?
  10. I have an ERR-6 on my stove. What does this mean?
  11. What is ERR-11?


1. The "A" light is flashing on the control board and the stove isn't feeding any pellets. Why is this?
The flashing "A" light indicates there is some type of vacuum problem or air leak. The first thing to check will be the glass door. If the door is open, the "A" light will flash. If the door is closed, then the stove has a vacuum problem, it will not allow the auger to work and you should contact a United States Stove Co. technician at 800-750-2723 or email us at customerservice@usstove.com for further assistance.
Top




2. Can I vent my stove directly into my existing chimney?

Unlike wood stoves, which operate exclusively on a principle of chimney draft, a pellet stove must use specially sealed exhaust pipe to prevent exhaust gases from escaping into the living space. This is due to the air pressure produced by a combustion blower. Pellet stoves require certified double walled venting, type P or PL, normally three or four inches in diameter with a stainless steel interior and galvanized exterior. Because pellet stoves have a forced exhaust system, they have the advantage of not always requiring a vertical rise to vent. A three to five foot vertical run to induce some draft is recommended though, to prevent leakage in the case of a power outage. Pellet stoves can be vented horizontally through an outside wall and terminated below the roof line, making it an excellent choice for structures without an existing chimney. If an existing chimney is available, we urge use of a correctly sized and type of stainless steel liner the length of the chimney for proper drafting. A flue that is too large will cause a drop in pressure, and therefore a decrease of flow. An oversized flue allows the smoke to slow down and condense inside the chimney, resulting in a sluggish draft, and improper operation of a pellet stove.
Top




3. My 5500 has a gap around the bottom of the glass, is this normal?

Yes, this acts as the air wash system. It brings air across the front of the glass to help keep it clean.
Top




4. I have two small plates on each side of my burn pot. There is a screw holding each into place. What are they? Should it be open or closed?

The small plates should be removed and cleaned out during the weekly shut down. These should remain closed during operation.
Top




5. The igniter on my 5500M will not light.

There is a PCB board just for the igniter. This board contains a 5 amp inline fuse. This fuse might be blown. You can contact our technical service line for assistance at 800-750-2723. Before you call, please have your unit turned off and cooled down so you can run a diagnostic test on it if needed.
Top




6. Why does the exhaust blower on my 5510 come on and off? Is there something wrong with my stove?

There is nothing wrong with the stove; that is simply how the blowers are designed to operate.
Top




7. Can I connect a remote thermostat to my 5510? If so, how do I install it and what kind do I use?

The 5510 is capable of having a thermostat connected to the unit. If you decide to connect a remote thermostat, make sure that it is a milivolt thermostat. You will need to have two 18 gage pieces of wire that are long enough to connect from your unit to where the thermostat is placed. To connect the thermostat to the stove, you will first need to remove the side panel with the control board on it. Once you have this removed, you will look on the control board for two spade connectors with the word "TSTAT" written in front of them. Then, you will remove the plastic jumper in between the two spade connectors and then place your wires on the spade connectors. Once this is complete, you are ready to put the side panel back on and begin using the stove.
Top




8. Why can't I put my 5510 into manual mode?

The 5510 doesn't have a manual mode. You can, however, adjust the draft fan and room fan even in automatic mode.
Top




9. What does the Aux. button do for my stove?

The Aux. button on the 5510 is inactive. The light above the Aux. button does flash in the start-up procedure to indicate the igniter is coming on to the light the fire.
Top




10. I have an ERR-6 on my stove. What does this mean?

It means that your igniter fuse is blown. You will need to change the fuse, located on the back of your control board. Then restart your stove. The fuse is a 5 amp glass fuse.
Top




11. What is an ERR-11?

This indicates a vacuum problem. You would need to contact us at 1-800-750-2723 for technical assistance.
Top